Terms and Conditions

These conditions refer to the combined provisions of Legislative Decree no. 50 of January 15, 1992, and Legislative Decree 206 of September 6, 2005 (Consumer Code).

Definitions

A consumer is defined as the natural person who purchases goods and services from the Supplier (NATURAL LINE SRL, VIA MAZZINI 26 - 54027 PONTREMOLI (MS), Italy, VAT ID and Tax Code 06268020960, registered at the C.C.I.A. of TURIN no. MS-121074), a legal entity that sells goods or services through online sales, i.e., contracts exclusively concluded within the framework of the distance communication system commonly called the "internet."

Product Characteristics

The essential characteristics of the product subject to this contract are detailed and described within the online electronic catalog.

Selling Price

All sales prices of products listed in the online electronic catalog include VAT and any other tax.

The starting sale price corresponds to the list price indicated by the supplier, if declared, or otherwise the recommended retail price; the discounted price, where present, indicates the actual price at which the product is sold after the applied discount.

Delivery Costs

The cost of delivering the goods, if not already included in the price, will be added as indicated from time to time in the order form. Shipments abroad are an exception, where the cost will be calculated and agreed upon with the customer each time.

Validity Duration of the Offer and Price

The price of the products is as indicated in the online catalog, any changes or revocations of the offer will be governed by Article 1336 of the Civil Code.

Payment Methods

The consumer may pay for the goods or service as indicated on the website: by credit card on a banking network external to the supplier's organization, by PayPal payment system, or by bank transfer in favor of the supplier at the bank indicated on the website. Regarding payment by credit card or PayPal, by filling in the appropriate space on the website, the consumer authorizes the supplier to use their credit card and to charge the total amount shown as the cost of the "online" purchase to their account. The entire procedure takes place through a secure connection directly connected to the online payment service manager, to which the Supplier has no access.

Conclusion of the Contract

The contract shall be considered concluded when the consumer has carried out the following activities: a. Completion of the digital form describing their identifying data b. Selection of the chosen payment method c. Final click of submission, implying acceptance of the sales conditions. The consumer commits and obligates, once the "online" purchase process is concluded, to print and keep these sales conditions, which they will have already viewed and accepted as a compulsory step in the purchase, as well as the specifications of the product being purchased, in order to comply with the conditions of Legislative Decree 206/2005. It is forbidden for the buyer to enter false, fictitious, or imaginative data in the registration process necessary to activate the process for the execution of this contract and related further communications; the personal data and email must exclusively be the consumer's own personal data and not that of third parties, nor fictitious, the supplier reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers. The consumer elects domicile in the place indicated on the digital form. By entering their phone number, fax, and email address, the consumer consents to the use of these communication systems by the supplier. The contract will not be concluded in the case of purchases by minors.

Method of Delivery of the Goods

In accordance with the general maximum limit imposed by Legislative Decree 206/2005, the ordered goods will be delivered to the consumer by the courier chosen by the supplier, possibly within seven days (except for items ordered in the special "on request" section) following the day after the receipt of payment confirmation for the goods, without any delays constituting a reason for withdrawal from the contract or giving rise to rights to compensation, except as provided by Legislative Decree 206/2005. The Supplier guarantees the availability of the products listed in its online electronic catalog at the time of publication of the same, but is not able to guarantee that any reorders of sold-out batches can be processed, in which case it will notify the consumer and refund the sums already paid, in the forms and manners provided by Legislative Decree 206/2005.

Liability

The supplier assumes no responsibility for service failures attributable to force majeure such as accidents, explosions, fires, riots, strikes and/or lockouts, earthquakes, floods, damage to computer systems, system failures, and similar events that prevent, in whole or in part, the timely execution of the contract

Consumer's Right to Withdraw

A consumer who is unsatisfied with their purchase for any reason has the right to withdraw from the contract without any penalty and without needing to provide a reason, within 14 days from the day they receive the goods. Although not required by law, to improve service, a brief explanatory note on the reason for the withdrawal would be appreciated. The right of withdrawal is exercised by sending a written communication to the supplier's address by registered letter with acknowledgment of receipt within the specified period; as an exception to what is stipulated by Legislative Decree 206/2005, the communication may also be sent within the same period by telegram, fax, or email (the latter available directly on the website).

If the goods have been delivered, the consumer is required to return them to the supplier at their own expense and responsibility within 14 days from the date of receipt, after specifying in writing the chosen method of return; without such specification, the return will be considered to be made via postal service. For the right of withdrawal to be effective, all items must be returned with their original packaging and any manuals, without any missing parts and unused.

The return address for the goods is:

NATURAL LINE SRL

Via Repubblica 82

Albiano Magra / Aulla (MS)

If the consumer exercises the right of withdrawal as specified above, the supplier will refund the amounts already paid no later than 14 days after becoming aware of the consumer's exercise of the right of withdrawal. If the price was paid by credit card, the supplier will credit the corresponding amount through the issuing institution to the consumer's card. The buyer is therefore entitled to a refund of the total order: products + shipping, except for return costs (from the customer to the merchant), which are borne by the customer.

Contract Termination and Express Termination Clause

The supplier has the right to terminate the contract by notifying the consumer. In such a case, the consumer is only entitled to the return of any sums already paid. The obligations undertaken by the consumer, as well as the guarantee of successful payment that they make with the means mentioned in Art. 6, are essential, so that by express agreement, the failure by the consumer to fulfill any one of these obligations will result in the legal termination of the contract under Art. 1456 c.c., without the need for judicial pronouncement, reserving the right for the supplier to seek legal redress for additional damages.

Order Cancellation Procedure

If a customer decides to cancel an order that has already been placed, they must IMMEDIATELY send an email to info@natural-line.eu with the subject "order cancellation no." and including the personal data already communicated with the order. If the order has not yet been shipped, no cost will be charged, but if the shipment has already been entrusted to the courier, payment for it will be required.

Complaints

Customers wishing to make complaints can send an email to info@natural-line.eu or by phone at 0187413799.

Online Mediation Service

According to Article 49, paragraph 1, letter V of Legislative Decree September 6, 2005, no. 206 (Consumer Code), the customer may use the Parity Mediation Procedure. The procedure can be initiated if the consumer, after submitting a complaint to the company, has not received a response within thirty days or has received an unsatisfactory response.

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